채용공고

** This position is a fixed-term contract from the start date to August 31st, 2023. And This position will be closed when the final candidate is confirmed. So please submit the application at your earliest convenient date.

<PURPOSE OF THE POSITION>

The primary purpose of the Donor Development Team is to ensure that the investment made in acquiring a new donor is maximized. Strong loyalty campaigns and cultivation programs ensure that the donors are properly thanked, educated on how their donation is being used and inspire them to repeat, reactivate and or increase their donation over the years. The Donor Development Manager oversees all loyalty/cultivation activities as well as researches and develops new tools. The manager also develops and monitors budgets closely for all activities of the Donor Development Team. 

1. Planning and implementing all activities related to the donor loyalty and cultivation strategies to meet KPIs and ensure donor services are the highest standards to educate, cultivate and inspire donors to increase their donation to MSFK in compliance with budget allocations
2. Researches and develops tactics under the supervision of the Fundraising Director to meet targets identified in the MSFK overall Fundraising Plan of Action
3. In collaboration with the Donor Care officer and cultivation officer, develops yearly loyalty campaigns and cultivation programs in line with budget and plan of activities
4. Using standard analytical measures for renewal, reactivation and upgrading support, monitors progress of all campaigns to active donors and report the results to the Fundraising Director on a timely basis and provides solutions as needed
5. Is accountable to the Fundraising Director for donor development budgets in all loyalty and cultivation activities
6. Supports, supervises and appraises all aspects of performance of staff under his/her supervision

<MAIN DUTIES AND RESPONSIBILITIES>

1. Planning

• Under the supervision of the Fundraising Director, develops tactics, action plans for annual loyalty/cultivation activities to ensure high quality of donor service and maximizing existing donor (including middle donor) potential
• Forecasts income from existing donors based on FR expenditure and analysis
• In collaboration with other pillars’ managers ensures precise campaign plans for each including rationale, strategy, objectives target market, communication strategies, budget and schedule
• Plans corrective actions if there are unexpected changes in results
• Develops existing channels for donor communication
• Researches new opportunities for donor cultivation including risk analyses

2. Supervising implementation and plans

• Ensures high quality interactions between the call center and donors
• Supervises the development of all loyalty and cultivation campaigns
• Supervises the development all materials being sent to donors and development of new marketing materials
• Manages external agencies’ contracts including the bidding process, selection and performance
• Supervises the timely and accurate provision of information from the database needed for loyalty programs
• Supervise programs to ensure expenditures are in compliance with the allocated budget

3. Monitoring and Reporting

• Provides a comprehensive monthly reports to the Fundraising Director including an in depth analyses of campaigns and corrective actions as necessary.
• Monitors the performance of all loyalty/cultivation campaigns for compliance with all KPIs and provides updates to the Fundraising Director in a timely manner.
• Monitors donor responses and needs by gender, age, location within the country in order to maximize donor outreach and ensure a balanced donor base
• Monitors shortfalls in performance and makes recommendations on how to improve effectiveness to the Fundraising Director
• Monitors budgets and updates the status to Fundraising Director in a timely manner.
• Monitors loyalty/cultivation activities of competitors within the country as well as within the MSF network
• Ensures that all work undertaken meets legislative and regulatory compliance

4. People Management (3 subordinates)

• Sets individual performance objectives, does performance appraisals, and ensures that staff is accountable to MSFK internal policy
• Interviews, hires, trains and coaches new employees under his/her supervision
• Monitors if his/her performance is stable and find possible solutions when there is a problem
• Ensures personal and professional development by proposing training when necessary
• Provides mentorship to Donor development team
• Ensures that each member of the Donor development team is tracking and monitoring results of individual caseload
• Supervises and monitors the full completion of duties and determines priorities

5. Others

• Supports the development of fundraising practices of the MSF K Fundraising Department as needed
• Represents MSF Korea at MSF international loyalty working group

<QUALIFICATIONS AND JOB REQUIREMENTS>

Essential skills and experience

• Bachelor’s degree.
• Minimum 5 years of relevant work experience in NGOs and/or corporation.
• Strong commitment to MSF’s humanitarian aid work
• Advanced level in Microsoft Office applications.
• Facility with numbers and analytical skills.
• Proven ability to manage external agencies.
• Strong people management skills.
• Proven ability to work under tight deadlines and to manage multiple jobs.
• Ability to work independently and as a member of a team.
• Good understanding of the Korean market.
• Creative thinking and solution focused problem solving ability.

Desirable skills and experience

• Knowledge of MSF and its work.
• Experience in existing donor marketing, donor service, or CRM system.
• Experience in strategic development planning and fundraising databases.
• Experience in managing people
• Basic level of English language

If you are interested in this position, please send your motivation letter and CV in English to HR Department at:  recruit@seoul.msf.org 
Application Deadline: This position will be closed when the final candidate is confirmed. So please submit the application at your earliest convenient date. We will contact the selected candidate within 2 weeks after the submission.