[PURPOSE OF THE POSITION]
Under the direct supervision of the Acquisition Manager, the Acquisition Specialist implements acquisition plans to acquire new donors, and improves operational excellence to manage the achievement of fundraising objectives and strategies for acquisition team. The Acquisition Specialist initiates and follow up to acquisition activities as needed.
1. To analyze, overview campaign performance, and dedicate to plan the annual activity goal with KPIs,
2. To develop activity plans for acquisition campaigns at F2F and DRTV,
3. To manage communications with agencies and vendor, such as donor complaints, payments, deliverables, and performance reports as a main focal point,
4. To manage and implement acquisition activities planned for F2F and DRTV,
5. To develop and manage new acquisition materials for acquisition campaigns,
6. To follow up budget related to acquisition campaigns,
7. To track and analyze the results of acquisition campaigns and report to the Acquisition Manager.
[MAIN DUTIES AND RESPONSIBILITIES]
1. Analyses and planning
ﾷ Under the supervision of the Acquisition manager, is a key player in the development of detail action plans for acquisition campaigns, and fully manage their implementation,
ﾷ Analyses the acquisition activities in the market to understand the fundraising trends, and explores competitor status to differentiate from the competition,
ﾷ Provides insights based on market research’s and supports early predictive intelligence
2. Implementation
ﾷ Implements monthly / quarterly acquisition plans scheduled for each acquisition campaign,
ﾷ Manages communications with the external agencies and vendors regarding cost estimation, deliverables schedule and invoice process, and reports performance to Acquisition Manager,
ﾷ Manages contracts processes ensuring that all contractual agreements and documents are properly submitted/saved,
ﾷ Support developing annual acquisition plans of income and budget, based on the analysis of CRM data,
ﾷ Supports research on new acquisition channels as needed.
► F2F
- Leads regular MSF training for campaigners,
- Manages and communicates with external agencies for database matching, donor complaints, territorial issues, arranging monthly target, etc. as a main focal point of F2F,
- Develops and produces acquisition materials for campaigns,
- Manages hospital program with external agencies including contract, seminar research, arrangement, campaigner training, material supports, invoice, payment, reports etc..
► DRTV
- Develops implementation plans for improving the performance of DRTV acquisition to meet the annual DRTV target,
- Tracks implementation progress against predefined performance targets,
- Oversees the production of media contents and initiates new campaign themes,
- Conducts regular meetings with external agencies and provides regular TM training,
- Communicates with the external agencies for media executions, data entry, any issues related to donors etc.
- Manages TM center and monitors call response quality,
- Plans and develops TM scripts for each media content,
- Ensures that all tests and mystery shopping are properly set up and tracked,
- Ensures delivery of results and budget figures to the Acquisition Manager.
► Supports any other acquisition channel as needed.
3. Monitoring & Reporting
ﾷ Monitors results of each campaign and reports to Acquisition Manager in a timely manner,
ﾷ Monitors closely the performance of each agency and reports to Acquisition Manager,
ﾷ Makes recommendations on how to improve the efficiencies of acquisition activities to Acquisition Manager as needed,
ﾷ Follows up budget and reports in a timely manner to Acquisition Manager,
ﾷ Supports Acquisition Manager in researching and recommending new fundraising channels.
4. General Duties
ﾷ Provides administrative support to Acquisition Manager as needed,
ﾷ Assists other fundraising projects as required.
[QUALIFICATIONS AND JOB REQUIREMENTS]
1. Essential skills and experience
ﾷ Bachelor’s degree in marketing or related field
ﾷ Minimum 3 years of relevant work experience in NGOs and or corporation with experience in business process management
ﾷ Experience and successful delivery of a diverse range of marketing strategies.
ﾷ Extensive experience in multiple agency management and working with external suppliers to deliver projects.
ﾷ Strong interpersonal, communication, negotiation and presentation skills.
ﾷ Strong analytical, problem solving and creative thinking skills.
ﾷ Attention to detail and accuracy.
ﾷ Superior time management skills and ability to deliver to deadlines.
ﾷ Excellent MS office processing skills.
ﾷ Ability to work in a team and foster team spirit.
ﾷ Strong commitment to MSF’s humanitarian aid work.
ﾷ Self-starter. Ability to work independently.
ﾷ Fluent in written and spoken Korean and English.
2. Desirable skills and experience
ﾷ Good understanding of MSF field programs and principles of action.
ﾷ Fundraising experience.
If you are interested in this position, please send your motivation letter and CV in English to recruit@seoul.msf.org at your earliest convenience.
We will contact the selected candidate within 2 weeks after the submission date.