[PURPOSE OF THE POSITION]
Under the direct supervision of the Acquisition Manager, the Acquisition Officer implements acquisition plans to acquire new donors, and improves operational excellence to manage the achievement of fundraising objectives and strategies for acquisition team. The Acquisition Officer initiates and follow up to acquisition activities as needed.
1. To analyze campaign performance, and dedicate to monitor the annual activity goal with KPIs,
2. To develop activity plans for a variety of acquisition campaigns at F2F and DRTV,
3. To manage communications with agencies and vendor, such as donor complaints, payments, deliverables, and performance reports,
4. To manage and implement acquisition activities planned for F2F and DRTV,
5. To develop and manage new acquisition materials and events for acquisition campaigns,
6. To monitor budget at F2F and DRTV,
7. To track and analyze the results of acquisition campaigns and report to the Acquisition Manager.
[MAIN DUTIES AND RESPONSIBILITIES]
Analyses and planning
- Under the supervision of the Acquisition manager, is a key player in the development of detail action plans for acquisition campaigns, and manage their implementation,
- Analyses the acquisition activities in the market to understand the fundraising trends, and provides data-driven insights in collaboration with Data strategy team
Implementation
- Implements monthly, quarterly acquisition plans scheduled for each acquisition campaign,
- Manages communications with the agencies and vendors regarding cost estimation, deliverables schedule and invoice process, and reports performance to Acquisition Manager,
- Manages contracts processes ensuring that all contractual agreements and documents,
- Supports developing annual acquisition plans of income and budget, based on the analysis of CRM data,
- Supports research on new acquisition channels as needed,
- Manages F2F campaign events and activities in collaboration with agencies.
‣ F2F
- Leads regular MSF training for campaigners,
- Manages and communicates with the agencies for database matching, donor complaints, campaign territorial issues, arranging monthly target and etc,
- Monitors and produces acquisition materials for campaigns,
- Develops and manages new acquisition channels related to offline campaign events.
‣ DRTV
- Develops implementation plans for improving the performance index of DRTV acquisition to meet the annual DRTV target,
- Supports the production of media contents and designs new campaign themes,
- Coordinates monthly meetings with the agencies and provides regular TM center training,
- Communicates with the agencies for media executions, data entry, any issues related to donors,
- Monitors the quality of TM center and develops TM call scripts for new media contents,
- Report weekly/monthly performance results and budget to the Acquisition Manager.
‣ Supports any other acquisition channel as needed
Monitoring and Reporting
- Monitors results of each campaign and reports to Acquisition Manager in a timely manner,
- Monitors closely the performance of each agency and reports to Acquisition Manager,
- Makes recommendations on how to improve the efficiencies of acquisition activities to Acquisition Manager as needed,
- Follows up budget and reports in a timely manner to Acquisition Manager,
- Supports Acquisition Manager in researching and recommending new fundraising channels.
General Duties
- Provides administrative support to Acquisition Manager as needed,
- Assists other fundraising projects as required.
[QUALIFICATIONS AND JOB REQUIREMENTS]
1. ESSENTIAL SKILLS
- Bachelor’s degree in marketing or related field
- Minimum 3 years of relevant work experience in NGOs and or corporation with experience in business process management
- Experience and successful delivery of a diverse range of marketing strategies.
- Extensive experience in multiple agency management and working with suppliers to deliver projects.
- Strong interpersonal, communication, negotiation and presentation skills.
- Strong analytical, problem solving and creative thinking skills.
- Attention to detail and accuracy.
- Superior time management skills and ability to deliver to deadlines.
- Excellent MS office processing skills.
- Ability to work in a team and foster team spirit.
- Strong commitment to MSF’s humanitarian aid work.
- Self-starter. Ability to work independently.
- Fluent in written and spoken Korean and English.
2. DESIRABLE SKILLS
- Good understanding of MSF field programs and principles of action.
- Fundraising experience.
<APPLICATION PROCEDURE>
If you are interested in this position,
please send your motivation letter and CV in English to recruit@seoul.msf.org.
We will reach out to the chosen candidate, and the application process will conclude once the final candidate is confirmed.